Privacy Notice

Last updated: August 3, 2026

Critter and Lakes (“Critter and Lakes,” “we,” “us,” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit critterandlakes.com (the “Website”), place an order, contact us, subscribe to marketing communications, or otherwise interact with us.

1. Information We Collect

Information You Provide

We may collect information you provide directly, including:

• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Account login information
• Products, sizes, colors, and quantities ordered
• Order history
• Customer-service messages
• Reviews, photographs, or other content you submit
• Marketing preferences
• Information submitted through contact forms

Payment Information

Payments are processed by third-party payment providers. Depending on the payment method selected, these providers may collect payment-card details, billing information, and fraud-prevention information.

Critter and Lakes generally does not receive or store complete payment-card numbers. We may receive limited payment information, such as payment status, card type, transaction identifier, and the last digits of the payment method.

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Links and buttons selected
• Date and time of visits
• Approximate location derived from an IP address
• Shopping-cart activity
• Cookie and similar technology identifiers
• Website performance and diagnostic information

2. Cookies and Similar Technologies

The Website may use cookies, pixels, local storage, and similar technologies to:

• Keep the Website functioning
• Maintain shopping-cart contents
• Remember preferences
• Secure accounts and transactions
• Measure Website traffic and performance
• Understand how visitors use the Website
• Support advertising or marketing, if enabled

Some cookies are necessary for Website and checkout functionality. Other cookies may be optional.

Where required, you may be given a cookie-preference tool that allows you to accept or reject certain nonessential cookies. You can also control cookies through your browser settings, although blocking necessary cookies may prevent parts of the Website from working properly.

3. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Confirm purchases and provide order updates
• Process payments and refunds
• Create and manage customer accounts
• Provide customer service
• Handle returns, replacements, complaints, and disputes
• Detect fraud, abuse, and security threats
• Maintain and improve the Website
• Analyze Website traffic and performance
• Remember shopping-cart contents and preferences
• Send marketing communications with appropriate permission
• Maintain business and transaction records
• Enforce our Terms and Conditions
• Comply with legal, tax, accounting, and regulatory obligations
• Protect our rights, customers, business, and service providers

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

E-Commerce and Hosting Providers

We use WordPress, WooCommerce, Hostinger, and related technical providers to operate, secure, and maintain the Website and online store.

Payment Providers

Payment processors receive information needed to authorize payments, prevent fraud, issue refunds, and manage transactions.

Production and Fulfillment Providers

Because many products are printed on demand, we may provide order information to fulfillment providers such as Printify and their production partners.

This information may include your name, delivery address, ordered products, size, color, quantity, and other details needed to produce and deliver the order.

Shipping Providers

We may disclose names, addresses, contact details, and delivery information to postal and courier services.

Technology and Business Providers

We may use providers for:

• Website analytics
• Email delivery and marketing
• Customer support
• Fraud detection
• Data storage and backups
• Website security
• Accounting and professional services

These providers receive information only as reasonably necessary to perform services for us.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with laws, court orders, subpoenas, or lawful government requests
• Investigate fraud or security incidents
• Enforce our agreements
• Protect the rights, safety, and property of Critter and Lakes, our customers, or others
• Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed as part of a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.

5. Sale and Sharing of Personal Information

Critter and Lakes does not sell personal information for money.

Certain analytics or advertising technologies may constitute “selling,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged.

If Critter and Lakes uses technology covered by those laws, eligible consumers may request to opt out by contacting Support@crittersandlakes.com or using any privacy-preference link provided on the Website.

We do not knowingly sell or share personal information belonging to individuals under 16 years old.

6. Marketing Communications

If you subscribe to promotional emails, we may send information about products, new designs, promotions, and company updates.

You may unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email
• Contacting Support@crittersandlakes.com

Unsubscribing from marketing does not prevent us from sending transactional communications concerning orders, payments, shipping, account security, or customer-service requests.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain tax, accounting, and business records
• Resolve disputes
• Detect fraud
• Enforce agreements
• Meet legal and regulatory requirements

Retention periods vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, transmission method, or storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account password and promptly notifying us of suspected unauthorized account activity.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing depends on consent
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are not absolute. Applicable law may permit or require us to retain certain information, including transaction, fraud-prevention, tax, and legal records.

To submit a request, email Support@crittersandlakes.com with the subject line Privacy Request.

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted, but we may require evidence of their authority.

10. Global Privacy Control

Where required by applicable law and supported by our Website systems, we will treat a recognized Global Privacy Control signal as a request to opt out of covered sales or sharing for the browser or device sending the signal.

11. Children’s Privacy

The Website and our products are not directed toward children under 13 years old.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact Support@crittersandlakes.com so we can review and address the situation.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, social-media services, payment platforms, or other external services.

We do not control and are not responsible for the privacy or security practices of third parties. Review their privacy notices before providing personal information.

13. International Visitors

Critter and Lakes is operated from the United States. If you access the Website from another country, your information may be transferred to and processed in the United States and other countries where our service providers operate.

Those countries may have privacy laws different from those in your location. Where required, we will use appropriate safeguards for international data transfers.

14. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes to our business, Website, service providers, or legal obligations.

The revised notice will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the Website or by other appropriate means.

15. Contact Us

Questions, concerns, or privacy requests may be directed to:

Critter and Lakes
Email: Support@crittersandlakes.com